Do you deliver to other states and internationally?
Yes, we deliver internationally through DHL
How am I sure I get my size and what happens if I don’t?
Kindly look through our size chart but if not sure of your size, we will advise you to use the custom order process for your order at a fee. You are to provide your basic measurement.
As you continue to shop with us, you’ll get acquainted with our sizes and find the perfect fit for yourself.
Where is your showroom? Where can I find you?
TheLeidi.Mma currently has no brick and mortar store. We operate from a mini factory. We display at trade shows seasonally have events to appreciate and meet and greet our clients. We try to retail our pieces ourselves to keep the price margins as low as possible. Want to visit our office? Send an email and arrangements can be made.
What happens if I’m not satisfied with my purchase?
It happens that we see items on the screen and then see it physically and are not what we expected as to fabric and feel. You can always exchange it. Kindly see the return policy.
However, it is advised to send an email if you’re not sure to infer on details of the piece you’re interested in. We have had customers do that and it has worked well in their favour. At the end of the day, we want you to be happy with your purchase and look fabulous in it so that your friends can be our customers as well.
How do I go about getting samples for styling?
TheLeidi.Mma is always happy to loan clothes to stylists. All you have to do is send an email stating the details for use of the piece. Professionalism is essential.
Pieces are expected to be returned dry-cleaned and in good condition. We hold the right to decline or accept the request to lend out pieces as we like to see our pieces portrayed in a light best for the brand.
What happens when a piece I like is sold out?
It’s always a great pleasure to get requests for pieces that are sold out. However, we cannot get carried away and produce too many units of a particular style.TheLeidi.Mma produces limited quantity per style but it happens that some products may be restocked.
You can always send an email to infer.
Why don’t you take fabric to sew or custom orders?
TheLeidi.Mma is ready to wear line and we take custom orders on request.
Where do you make your clothes?
All our pieces are designed and manufactured in Lagos, Nigeria
Do I need to open an account to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I /create an account?
Please click on “Login/Register” followed by ‘Create an Account’ and fill in your particulars.
How do I order?
Shop for the items you want and add them to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
How do I pay for my orders?
We accept payments via PayPal and all major credit and debit cards such as MasterCard, VISA
Can I amend and cancel my order?
Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user
When will my order be processed?
All orders will be processed within 5-7 working days, excluding weekends and public holidays.
How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of placing your order. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.
How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner,
What are the shipping charges like?
It will be stated at the checkout point.
Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at info@theleidimma.com and we will get back to you as soon as we can.
I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at info@theleidi.com with a snapshot of the product and we will get back to you as soon as we can.
I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Care Team at info@theleidimma.com and we will get back to you as soon as we can.
I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at info@theleidimma.com if you have not received your parcel after 10 working days and we will assist you accordingly
I am yet to receive my parcel within the stipulated time frame. Whom can I contact?
You may check the status of your parcel via “Track your order” to find out why it might have been delayed. Alternatively, you may drop us an email at info@theleidimma.com and we will assist you further.
Do you deliver to other states and internationally?
Yes, we deliver internationally through DHL
How am I sure I get my size and what happens if I don’t?
Kindly look through our size chart but if not sure of your size, we will advise you to use the custom order process for your order at a fee. You are to provide your basic measurement.
As you continue to shop with us, you’ll get acquainted with our sizes and find the perfect fit for yourself.
Where is your showroom? Where can I find you?
TheLeidi.Mma currently has no brick and mortar store. We operate from a mini factory. We display at trade shows seasonally have events to appreciate and meet and greet our clients. We try to retail our pieces ourselves to keep the price margins as low as possible. Want to visit our office? Send an email and arrangements can be made.
What happens if I’m not satisfied with my purchase?
It happens that we see items on the screen and then see it physically and are not what we expected as to fabric and feel. You can always exchange it. Kindly see the return policy.
However, it is advised to send an email if you’re not sure to infer on details of the piece you’re interested in. We have had customers do that and it has worked well in their favour. At the end of the day, we want you to be happy with your purchase and look fabulous in it so that your friends can be our customers as well.
How do I go about getting samples for styling?
TheLeidi.Mma is always happy to loan clothes to stylists. All you have to do is send an email stating the details for use of the piece. Professionalism is essential.
Pieces are expected to be returned dry-cleaned and in good condition. We hold the right to decline or accept the request to lend out pieces as we like to see our pieces portrayed in a light best for the brand.
What happens when a piece I like is sold out?
It’s always a great pleasure to get requests for pieces that are sold out. However, we cannot get carried away and produce too many units of a particular style.TheLeidi.Mma produces limited quantity per style but it happens that some products may be restocked.
You can always send an email to infer.
Why don’t you take fabric to sew or custom orders?
TheLeidi.Mma is ready to wear line and we take custom orders on request.
Where do you make your clothes?
All our pieces are designed and manufactured in Lagos, Nigeria
Do I need to open an account to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I /create an account?
Please click on “Login/Register” followed by ‘Create an Account’ and fill in your particulars.
How do I order?
Shop for the items you want and add them to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
How do I pay for my orders?
We accept payments via PayPal and all major credit and debit cards such as MasterCard, VISA
Can I amend and cancel my order?
Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user
When will my order be processed?
All orders will be processed within 5-7 working days, excluding weekends and public holidays.
How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of placing your order. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.
How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner,
What are the shipping charges like?
It will be stated at the checkout point.
Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at info@theleidimma.com and we will get back to you as soon as we can.
I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at info@theleidi.com with a snapshot of the product and we will get back to you as soon as we can.
I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Care Team at info@theleidimma.com and we will get back to you as soon as we can.
I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at info@theleidimma.com if you have not received your parcel after 10 working days and we will assist you accordingly
I am yet to receive my parcel within the stipulated time frame. Whom can I contact?
You may check the status of your parcel via “Track your order” to find out why it might have been delayed. Alternatively, you may drop us an email at info@theleidimma.com and we will assist you further.
